Doesn't every business owner and productive employee want more success and better business results ? Of course! So what keeps you from getting more of what you want? Some things are beyond your control - the economy, changes in your industry, technological changes. But what about those things you CAN control, or at the very least, strongly influence? How can you affect the trust in your client relationships and the trust between managers and employees or co-workers? How well are people communicating and managing conflict?